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As a global IT service leader, I’ve led transformational projects that bridge strategy, systems, and service. From implementing global support models to optimizing IT operations through data, my work is rooted in clarity, collaboration, and measurable impact.

This page will showcase a curated collection of strategic case studies highlighting how I solve complex problems, drive innovation, and deliver results across higher education, enterprise technology, and global service delivery.

Featured Projects in Progress:

Turning Data into Savings: Reducing Global Adobe Enterprise Costs by Aligning Licensing with Actual Usage (In Progress)

Faced with a projected Adobe Enterprise renewal cost of over $500,000, driven by global headcount growth and unchecked license provisioning, in this case study, I led a multi-phase, data-driven initiative to realign software licensing with actual usage. Despite limited vendor reporting tools, I partnered with IT Asset Management, Infrastructure, Academic Affairs Technology Committee, and Institutional Research teams to analyze usage patterns, negotiate with Adobe, and implement a governance model that transitioned Creative Cloud access to a request-based, business-justified process. This strategic shift introduced cost controls, reduced compliance risks, and strengthened cross-campus collaboration around software management and fiscal stewardship.